• The Scrum Master plays a crucial part in ensuring the success of our Digital Operating Model; helping us to become a leading digital company
• The Scrum Master is a servant leader to the DevOps delivery team, coaching agile methods, and providing support and facilitation to increase velocity and team productivity
• This role is responsible for identifying risks, dependencies, and impediments, leading the team and business in finding a solution, coordinating with other teams and functional partners, and actively escalating when needed to ensure resolution
• This role is responsible for keeping a pulse on needs and insights from stakeholders and other initiatives, regularly communicating status, changes in direction, and relevant metrics to avoid misalignment and roadblocks
Key accountabilities and decision ownership
- • Support the Product Owner in ensuring right-sized story writing, aligning priorities, and planning sprint iterations
- • Track and manage risks and issues of the delivery team
- • Track and report on status of all team members and the delivery
- • Facilitating key agile ceremonies, such as daily stand-ups, demos, and retrospectives
- • Monitor and optimize agile processes and practices
- • Promote continuous improvement through retrospectives and team learning
- • Coordinate with other delivery teams, stakeholders, and partners to manage risks, interdependencies, and impediments to the team
Core competencies, knowledge, and experience
- • role model for best practices in Agile process execution, motivating other team members to do the same
- • Ability to continue to monitor, learn, and implement industry best practices from the agile community
- • Natural "servant" leader, with strong ability to coach and develop others, an inherent entrepreneurial spirit, and focuses on ever-improving team dynamics and performance
- • Viewed by the wider organization as an effective and consistent collaborator, influencer, and negotiator, able to highlight internal and external dependencies and break down complex blockers
- • Excellent stakeholder management and communications skills, with the ability to inspire, influence, and update delivery teams and senior executives
- • Excellent facilitation, organization, and problem-solving skills, helping the team manage conflicts, challenges, escalating only when team processes have failed
- • Comfortable with ambiguity and working in fluid, fast-changing environments under pressure
- • Strong grounding in traditional project management practices
- • Good understanding of the business capability/user journey, wider organizational goals, and desired product business outcomes
- • Understanding of both the current Telecommunications and digital services market and emerging business and technology trends
- • Agile software development environment and methods such as Scrum, SAFe, Kanban, XP. LSD, and FDD
- • Agile ceremonies, tools. and artefacts, e.g., retrospectives, demos, increment planning, information radiators
- • User story definition and team backlog management
- • Backlog item estimation
- • Continuous integration and continuous delivery methodologies and tools
- • DevOps culture, processes. and tools
Must have technical / professional qualifications:
- • Bachelor’s degree in Computer Science, Information Systems, or other related field
- • Scrum Master Certification
- • A total of at least 1 to 3 years relevant experience
- • Experience in designing and delivering complex digital capabilities
- • Experience leading teams using agile methodologies in large-scale teams
- • Jira, Trello, MS Project, or equivalent experience preferred
